Refund and Returns Policy

Returns Policy

Sale or Return: We do not offer a sale or return option.

Eligibility for Returns: To be eligible for a return, proof of purchase is required. Where possible, the item(s) should be returned in their original packaging and unused. To initiate a return, please fill in the [Returns Form.pdf] on our website.

What Happens When a Product is Returned: We offer Replacements or Credit Notes on faulty items.

Please allow up to 5 working days for your return to be processed once we have received the item. Once your return is received, it will undergo an inspection. We will notify you via email whether your return has been approved or rejected. If rejected, the item will be sent back to you. If approved, we will contact you to confirm the return option.

Queries or Escalations: If you have any questions or need to escalate an issue regarding your return, please contact us at info@patelshop.co.uk.

Shipping: To return your product, please send it to:

Patels Vape and Mobile Limited

You will be responsible for paying for your own shipping costs when returning your item.

Depending on your location, the time it may take for an exchanged product to reach you may vary. If your item is valued over £75, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.